CUSTOMER SERVICE - ETRAVELING

ManpowerGroup Vietnam

10 - 12 triệu

Hồ Chí Minh,

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ỨNG TUYỂN NGAY LƯU VIỆC LÀM

Mô tả công việc

- Liaising between Guests and Partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as additional travel advice, modifications, cancellations, and complaints.

- Providing accurate, valid, and complete information by using the right tools, methods, and processes.

- Report immediately serious cases/ inconstant situations. - Ensuring a high level of customer service and a positive guest experience. 

 

Yêu cầu công việc

  1. Graduated from High School.
  2. Fluency in English (4 skills) - be able to work 100% English.
  3. At least 6 months of experience in Customer service roles or any relevant roles.
  4. Have problem-solving and interpersonal skills.

Location: QTSC Building 1, CVPM Quang Trung, Tan Chanh Hiep Ward, District 12, HCM.

Working Time:

- 5 days/week, random off 2 days/week.

- Shift: rotating shifts 24/7, 9 hours/shift (including 1.5 hours of rest).

  • Day shift: 7:00 - 16:00 | 9:00 - 18:00 | 12:00 - 21:00 | 13:00 - 22:00    or
  • Night shift: 19:00 - 4:00 | 20:00 - 5:00 |21:00 - 6:00 | 22:00 - 7:00 

Lương và phúc lợi

  • § Salary: Basic 8.000.000 VND + Meal 500.000 VND.
  • § Incentive up to 1.200.000 VND (depending on your performance KPIs)
  • § Voice allowance 1.000.000 VND (if you handle inbound)
  • § Nightshift allowance (30% base) and OT allowance. 13th Monthly Salary
  • § Probation 2 months, full 100% salary
  • § Social Insurance, Accident insurance 24/7. Compliance follows to Vietnam Labor Code.
  • § 14 days of leave/year.
  • § Annual Health Checkup.
  • § We provide employee training & development to enhance skills set and competencies: teamwork, English, Soft Skills, and software.
  • § Young, friendly, quality and result-oriented working environment under teamwork spirit 

Hạn nộp hồ sơ

10/10/2022

Số lượng cần tuyển

5 Người

Cấp bậc

None

Kinh nghiệm làm việc

Dưới 1 năm

Yêu cầu bằng cấp

Trung cấp

Liên hệ

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