Fulltime Receptionist/Customer Service

We are Family Medical Practice - the largest and oldest foreign, privately-owned, international health care provider in Vietnam. We are seeking Fulltime Receptionist to join our multi-national team of professionals in Hanoi, Vietnam.

This is the job for the Receptionist/Customer Service with at least 01 year experience and would like to challenge him/herself in the modern international healthcare service environment. The recruited staff may start working as soon as possible in late August or September 2023.

Work location: Hanoi, Vietnam/ Salary range: $400 to $600

Responsibilities:

• Greet patients, advice patients of consultation fees, after hour’s charges, Public holiday charges & specialist services & charges. Obtain insurance information & any other necessary data, make sure every patient is treated; monitor & ensure an efficient flow of patient in/out including consultation, nurse triage, imaging, lab test, pharmacy and cashier.

• Answer multiple-line phones, emails, use booking online, traditional booking in order to ensure effective use of doctor and patient time, reschedule, cancel appointments, response to patients’ questions and provide accurate information when requested. Make sure that patients are provided advance information pertinent to visit (i.e., co-pays due, bringing insurance cards, arriving early for registration/check-in, etc.)

• Inform patients’ on-time on any changes of schedule.

• Liaise with doctors, nursing staff, and insurance claims department.

• Translate/ Interpret for doctors and patients when needed.

• Process payment and issue/correct/modify/cancel invoices.

• Explain practice arrangements and requirements for new and existing patients; give new patients the “new patient package”.

• Manage requests for home / hotel visits as part of emergency call service, including all relevant information. Deal efficiently in timely manner with emergency situations.

• Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with practice protocol.

• Ensure patients have access to any relevant leaflets & support services in relating to their hospitalization.

• Be the front line of customer service; take initiative to resolve problems of unsatisfied patients in order to enhance the patient experience satisfaction.

Job Requirements:

-          Holder of a diploma or equivalent degree.

-          Customer relation/interaction background would be an advantage.

-          At least 01  year’ experience in customer relation/interaction, preferably at Foreign Service companies or in the healthcare/service industry.

Key Capabilities & Skills

-          Fluency in English and Vietnamese is a must.

-          Excellent communication and interpersonal skills.

-          Good problem solving skills and ability to handle conflicts.

-          Ability to work well under pressure and work in shift.

-          Positive attitude, able to be multi-tasked.

-          Well-groomed, pleasant outlook is a plus.

Benefits:

-          Attractive remuneration package

-          Annual health check.

-          20 paid leave per year.

-          Medical examination and treatment for employee and family members

-          44hrs working per week

QUYỀN LỢI:

·         Thu nhập khởi điểm Net 9-12 triệu/tháng   [Tùy thuộc năng lực]

·         Có xét tăng lương

·         Được hỗ trợ trang thiết bị làm việc

·         Không cần chứng chỉ tiếng Anh

·         Được “tắm” tiếng Anh hàng ngày (cả nghe nói/đọc viết)

·         Môi trường vui vẻ năng động, được đào tạo bởi các Trainer giàu kinh nghiệm vs tận tâm

·         Được đào tạo bài bản từ đầu

·         Được đi làm ngay trong tháng 9/2023, phỏng vấn vòng đầu sau 1hr có kết quả ngay!

YÊU CẦU:

·         Tốt nghiệp Đại học, Tiếng Anh lưu loát

·         Với vị trí Lễ tân: TG làm việc luân phiên xoay ca theo tuần trong khung giờ 7-22h (Tuyển cả mới ra trường, Nam/Nữ ok)