Thương lượng
Hà Nội,
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Responsibilities:
- To build up a new call centre with scale of 150 staffs including: Tele Manager, Tele Leaders, Tele agents and other supporting positions
- To manage the call centre to achieve the Company’s target of attending couples to each of the Company’s events which are held on a daily basis.
- To create a process workflow for telemarketing, follow-up and qualification of leads.
- To develop call scripts for telemarketer’s use with lead generation and qualification.
- To assist to create team compensation structure and performance metrics.
- To work closely with Director of Tele and Human Resources to build an exciting culture and motivating environment
- To interface closely with the sales and marketing department.
To use data driven reporting to optimize telesales and telemarketing operations.
- To maintain accurate detailed and applicable contact data in the database.
- To work for increasing the call results to meet the company’s targets as set from time to time.
- To developing, coaching and manage Tele manager so they can deliver the best management to their team members.
Bachelor Degree or equivalent.
- At least 10 years’ experience of Sales in which 3 years at least experience in managing a big team size of at least 50 people with proven records.
- Analytic ability, Numbers oriented
- Amazing leadership
- Experience of working for a Multinational company is an advantage.
- Exp in target management and can work under high pressure.
- Fluent in English (both written and spoken).
Managing 3 CCM in Hanoi - about 200 tele agents
- Experience in managing teams with> 50 employees
Work 6 out of 7 days per week. Compensation & Benefit includes: Fixed Salary (Competitive) and Bonus scheme (monthly and annual bonus).
