Overseas Manager

Overseas Manager Best Care Shipping Company (Melody Logistics Group)

07/2019 – 01/2020 (6 months)

 Developed Sales and Business Development with Partners/ Oversea agents.

 Liaised and coordinated with Internal departments and the company’s network to ensure client satisfaction and problem resolution.

 Established and managed relationships with origin counterparts and destination partners.

 Developed partnerships with shipping Companies/ Forwarders/ Overseas agents to obtain competitive prices, good services and cargoes to exchange/ consign to enrich customers’ sources.

 Helped resolve freight issues with Shipping lines and Services providers.

 Worked closely with internal team leaders to develop new potentials and to devise strategic approaches to the market.

 Interacted with subordinates, managers from various divisions and branch offices in Hanoi.

 Coordinated with HR in recruitment and continuous development of oversea talents.

 Monitored and trained the oversea sale team to expand their capabilities and seek new opportunities.

 Weekly and Monthly reports to the Business Director

Overseas Business Development Vice Manager Oriental Logistics

Multimodal Transport Company Limited 02/2019 – 06/2019 (5 months)

 Reviewed all import/ export procedures in the company to ensure they are compliant with company’s requests and standards.

 Planed coming shipment and select appropriate branch office to handle.

 Interacted with the sales and support teams to deliver excellence in all matters relating to Logistics.

 Provided escalation to urgent matters and achieve a high level of customer satisfaction.

 Coordinated with other managers in building, improving and perfecting processes and regulations of the company.

 Established and developed good relationships with service vendors, factories, internal and external customers.

 Ensured that the business benefits from the lowest possible cost and best value.

 Reported monthly activity on inbound/outbound functions in terms of KPI metrics.

 Reviewed and assessed logistics analysis reports regarding shipment forecast and vendor performance.

 Updated the overseas inbound/ outbound shipment plan.

 Assisted with all aspects of reporting and achievements in line with the required outcomes of the business.

Overseas Business Development Supervisor

Oriental Logistics & Distribution Co., Ltd 05/2013 – 02/ 2019 (6 years 9 months)

 Supported oversea business development efforts.

 Coordinated import/ export air/ sea shipments with the Shippers/ Consignees/ Overseas agents.

 Coordinated within Customer Service Team on performance improvement plan and target achievements.

 Ensured all custom docs to be checked/ declared correctly and fully.

 Followed up shipment arrival from oversea and ensure all shipments to be clearance on time.

 Ensured payment of receivables in a timely manner.

 Carried out ad-hoc tasks assigned by Station Manager.

 Organized periodical & required reports.

Document Executive

Oriental Logistics & Distribution Co., Ltd 05/2012 - 05/2013 (1 year)

 Handled inbound and outbound airfreight and inland transport orders with basic knowledge on all fields both export/ import activities.  Handled customer enquiries, quotations and overseas agent correspondence and offering solutions. 

Bachelor of Commerce - RMIT University Vietnam (10/2010)