Manager

08/2018-03/2020: retail associate, marketing executive & supervisor in London 

Daily customer interface

Daily management

Stock control for maximum warehouse usage at minimum cost

Dealing with complaint, compliance and correspondence

Promoting businesses as marketing plan Maintain marketing activities

Coordinating internal marketing and organisation culture

Defining marketing target through data research and analysis

10/2017-08/2018: admin/teacher/marketing in London English school in HCMC

Lesson planning and test marking for a 6-month programme

Class management and support from 93% attendance

Supporting marketing and admission activities at back office

Report writing for different departments through various channels and in various formats

Clerical work as sales/marketing associate for mainly database

Teaching English as a standby teacher and academic consultant

2014-2017: manager and junior beauty therapist at Chloe’s, London

Maintaining a pleasant ambience and professional standards Correctly handling all payments from different POS and systems

Making maximum rota with minimum labour cost at 20-25% of revenue

Handling all business paper work, compliances and payroll at daily demand

Assisting in brand development and business expansion

Successfully setting up stores and system in short time as business expansion Sourcing the best supplier with market research data Stock control skill with FIFO order to maintain continuous stock flow fortnightly 

2011-2014: head waiter/cashier/manager at Vietnamese Kitchen group, London

Ensuring exceptional experience of customers with 1-2 complaint each month

Maintaining the smooth operation from all departments at 3-5% revenue cost

Staffing and training and control for 2 years

Keen eye of details for supervising a group of 30 staff

Liasing with back office for business update and adjustment with daily business target

Building organisation culture for a low turn-over at minimum 6 month for all positions

2008-2009: air traffic controller at Tan Son Nhat International airport, Vietnam

Responsible for guiding the aircraft safely through taking-off, landing and manoeuvring in the runways and taxi ways Handling any unexpected events, emergencies or unscheduled traffic in a calm and professional manner

Demonstrated strong observation skills, flexible working and the ability to meet tight timescales Used own initiative to make quick and effective decisions when dealing with unexpected situations

Proven ability to work under pressure in a busy environment, as well as being prepared to help out the rest of the team

Demonstrated practical and critical thinking skills, the ability to solve problems as they arose and worked productively with other professionals and contractors across the Terminal

Sep 2013-Jun 2014 Glyndwr University London

Higher National Diploma in Business Management MS office

2005-2007 Vietnam Aviation School

Air Traffic Controller