Updated on : 4 tuần trước
Start-up Business: EMAP English Center 2019 - June 2020
Academic Director & EMAP Founder
_ Research the education market, demand for human resources and technology trends.
_ Develop training orientation and strategy
_ Prepare training program & plan activities
_ Monitor and supervise the implementation of the training plan & propose adjustments
_ Orient the system of regulations, policies related to Academic training
WORLDLINK Culture & Education Joint Stock Company 2018 - 2019
Academic Manager & Customer Service Representative
_ Provide academic leadership to and management of a team of full-time and sessional staffinvolved
_ Assist with the recruitment, retention and performance review of academic and support staffmembers
_ Contribute to the teaching programme
_ Responding promptly to customer inquiries.
_ Communicating with customers through various channels
_ Acknowledging and resolving customer complaints.
BENESE Holdings 2017 - 2018
_ Responsible for product safety compliance during new product development
_ Work with outside lab on lab test protocol update
_ Arrange samples to perform reliability and safety testing
_ Lead the team to carry out daily quality control function and define specifications to fulfill customers’ expectation
_ Accompany customer quality auditing, update procedures/ instructions, propose testing plan and inspection procedure.
LONDON EYE English Center 2016 - 2017
_ Researching and developing the general programs of education aspect
_ Ensuring the quality of the teachers
_ Participating in the conferences, events of the school
_ Serving as the effective communication channel between the school and parents
_ Interviewing and recruiting the staff for the school and department, assisting the induction and orientation of new teachers
LET English Center 2014 - 2016
Full-time English Teacher
_ Teaching English to adult students in class
_ Work with and support Vietnamese & English Teachers
_ Personal Tutors and other school staff as required
_ Take part in and support the school’s activities and events
KIWI English Center 2012 - 2013
Part-time English Teaching Assistant
_ Experienced in classroom management & course administration: support teachers in class/during the course, assist students in class/during the course, control and take care of students in class, assign and mark homework.
_ Experienced in customer care: Report students’ progress - results, call parents for absent students, support in handling requests and complaints, tutoring weak students, support Events (end of course, enrichment).
Hanoi University 2019 - 2022
Major: English Interpretation & Translation
VIMARU University 2012 - 2017
Major: Finance & Accounting Administration