Start-up Business: EMAP English Center 2019 - June 2020

Academic Director & EMAP Founder

_ Research the education market, demand for human resources and technology trends.

_ Develop training orientation and strategy

_ Prepare training program & plan activities

_ Monitor and supervise the implementation of the training plan & propose adjustments

_ Orient the system of regulations, policies related to Academic training

WORLDLINK Culture & Education Joint Stock Company 2018 - 2019

Academic Manager & Customer Service Representative

_ Provide academic leadership to and management of a team of full-time and sessional staffinvolved

_ Assist with the recruitment, retention and performance review of academic and support staffmembers

_ Contribute to the teaching programme

_ Responding promptly to customer inquiries.

_ Communicating with customers through various channels

_ Acknowledging and resolving customer complaints. 

BENESE Holdings 2017 - 2018

QA/QC Staff

_ Responsible for product safety compliance during new product development

_ Work with outside lab on lab test protocol update

_ Arrange samples to perform reliability and safety testing

_ Lead the team to carry out daily quality control function and define specifications to fulfill customers’ expectation

_ Accompany customer quality auditing, update procedures/ instructions, propose testing plan and inspection procedure. 

LONDON EYE English Center 2016 - 2017

Academic Manager

_ Researching and developing the general programs of education aspect

_ Ensuring the quality of the teachers

_ Participating in the conferences, events of the school

_ Serving as the effective communication channel between the school and parents

_ Interviewing and recruiting the staff for the school and department, assisting the induction and orientation of new teachers 

LET English Center 2014 - 2016

Full-time English Teacher

_ Teaching English to adult students in class

_ Work with and support Vietnamese & English Teachers

_ Personal Tutors and other school staff as required

_ Take part in and support the school’s activities and events

KIWI English Center 2012 - 2013

Part-time English Teaching Assistant

_ Experienced in classroom management & course administration: support teachers in class/during the course, assist students in class/during the course, control and take care of students in class, assign and mark homework.

_ Experienced in customer care: Report students’ progress - results, call parents for absent students, support in handling requests and complaints, tutoring weak students, support Events (end of course, enrichment). 

Hanoi University 2019 - 2022

Major: English Interpretation & Translation

VIMARU University 2012 - 2017

Major: Finance & Accounting Administration