Online IELTS Sales and Service Executive

Sales

• Qualify inquiries coming inbound and outbound via multiple channels (i.e. hotline calls, Facebook Messenger, website, etc.);
• Perform a full sales cycle of IELTS courses: Consultation, book placement tests, close the deals and proceed payments;
• Be proactive in acquiring new customers through marketing campaigns, personal networks, customer referrals, and other online platforms;
• Track students’ progress in our online platforms and proactively approach students to upsell other functions of the courses
• Maintaining accurate database of the call records and presentation of the same on a timely basis;
• Consistently maintain and optimize communication with prospects;

Customer Services

• Student services: Communicate with parents and/or students to update study's progress and follow up throughout the course, coordinate with the academic team to handle any student's issues, answer any other questions or concerns from parents and/or students;
• Process re-enrollment: Follow up to enroll current students in the next courses, coordinate with related departments to prepare for the new courses (class openings, scheduling,....);
• Other tasks assigned by Direct Supervisor.

Project Team involvement

• Participate in weekly project meetings, team meetings and 1 on 1 check-in sessions;
• Coordinate with Product Team and Academic team to provide feedback and propose relevant suggestions to improve product and sales and customer service process;
• Participate in any recruitment events.

These are the minimum requirements. We can't accept you in this role unless you meet them all:

• College degree and above;
• Good English skills (for emails, meetings, and conversation);
• Experience as a Telesales/ Call Center for any industries with online products;
• Excellent phone manners and communication skills;
• Knowledge of a full cycle of sales process;
• Great customer services mindset
• Willingness and proactivity to learn new things;
• Computer literacy (Gmail, Google Spreadsheet, Excel);
• Results-driven and willing to work according to KPI;
• Ability to cope with rejection on a daily basis

You get…

• Performance-based compensation;
• Unlimited vacation;
• Company events: dinners, team lunches, etc.;
• Substantial opportunity and training for career development;
• Inclusive and welcoming onboarding experience: buddy program, initial training with direct supervisor and HR.