Online IELTS Sales and Service Executive

Công ty TNHH Everest Education

Cạnh tranh

Hồ Chí Minh,



Mô tả công việc


  • Qualify inquiries coming inbound and outbound via multiple channels (i.e. hotline calls, Facebook Messenger, website, etc.);
  • Perform a full sales cycle of IELTS courses: Consultation, book placement tests, close the deals and proceed payments;
  • Be proactive in acquiring new customers through marketing campaigns, personal networks, customer referrals, and other online platforms;
  • Track students’ progress in our online platforms and proactively approach students to upsell other functions of the courses
  • Maintaining accurate database of the call records and presentation of the same on a timely basis;
  • Consistently maintain and optimize communication with prospects;

Customer Services

  • Student services: Communicate with parents and/or students to update study's progress and follow up throughout the course, coordinate with the academic team to handle any student's issues, answer any other questions or concerns from parents and/or students;
  • Process re-enrollment: Follow up to enroll current students in the next courses, coordinate with related departments to prepare for the new courses (class openings, scheduling,....);
  • Other tasks assigned by Direct Supervisor.

Project Team involvement

  • Participate in weekly project meetings, team meetings and 1 on 1 check-in sessions;
  • Coordinate with Product Team and Academic team to provide feedback and propose relevant suggestions to improve product and sales and customer service process;
  • Participate in any recruitment events.

Yêu cầu công việc

These are the minimum requirements. We can't accept you in this role unless you meet them all:

  • College degree and above;
  • Good English skills (for emails, meetings, and conversation);
  • Experience as a Telesales/ Call Center for any industries with online products;
  • Excellent phone manners and communication skills;
  • Knowledge of a full cycle of sales process;
  • Great customer services mindset
  • Willingness and proactivity to learn new things;
  • Computer literacy (Gmail, Google Spreadsheet, Excel);
  • Results-driven and willing to work according to KPI;
  • Ability to cope with rejection on a daily basis

Lương và phúc lợi

You get…

  • Performance-based compensation;
  • Unlimited vacation;
  • Company events: dinners, team lunches, etc.;
  • Substantial opportunity and training for career development;
  • Inclusive and welcoming onboarding experience: buddy program, initial training with direct supervisor and HR.

Hạn nộp hồ sơ


Số lượng cần tuyển

4 Người

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