Tư vấn khóa học Tiếng Anh - Education Consultant

• Be responsible for driving sales for LLV’s products
• Create and maintain a stable and good relationship with prospects and customers.
• Update customer database, track their status daily and report
• Collaborate with other departments and provide inputs to improves services delivered to customers as well as efficiency of daily operation tasks;
• Counseling/ consulting/ selling English courses;
• Update & exploit database system for sale, customers’ needs analysis or other purpose upon required;
• Coordinate with MKT to organize public events (English Club, orientation, workshop);
• Marketing ideas (with Marketing Dept. and others related Dept.);
• New courses ideas and inputs, products features, after-sales services;
• Deal with customers’ complains, inquiries, and questions.
• Other tasks required by Line Manager.

Public Sales

• Answer all queries/supply information for external and internal telephone;
• Consult students (Adult/YL), conduct effective selling LL’s products through telephone or face to face interaction to customers;
• Be responsible for Admissions (Admissions Procedures/processes: Placement test, student registration/records, class situation, class register, student feedback, student database and reporting, etc.);

Customer Service

• Maintain high quality of customer service towards Adult & Young-Learner students;
• Be in charge of dealing with relevant customer complaints, queries and requests for information from the start to the end of the process;
• Contact clients to update new courses and other programs related to Language Link Viet Nam;
• Coordinate with Academic staff/Material officer for teaching resources and other academic stuffs (class registers, report, certificate…);
• Follow up on after sales service e.g. birthday cards, parents meeting (for YL), homework book, complaints and feedbacks, etc.

• Appropriate University degree (Bachelor degree in BA, Economy, English is preferable)
• Good English (presenting, writing, listening, reading)
• 1 year experience in similar job
• Experience in education, customer service, hospitality fields
• Work well under pressure and handle stress

• Social, Health and Unemployment Insurances according to the Labour Law;
• Premium Health care will be covered by company
• Personal Income Tax  (if any) will be the Employee’s responsibility;
• Holiday: Public holidays plus sixteen (16) days for annual leave;
• Two free English courses at LLV per year, or one course for immediate family member (parent, sibling, spouse) per year; and free English training for children;
• Three paid sick leave days per year;
• Premium Heath Care covered by LLV;
• Opportunities for career development at LLV.