Customer Management Team Leader, Exams,

- Meeting and exceed customer management targets and KPIs as set out by the organisation
- Acting as a Team Leader of the Sales and Customer Management, Exams Team
- Enquiries from existing customers
- Customer care and support
- Registration of Exams candidates
- Data collection and reporting
- Maintenance of front of house
- Completing any other duties as assigned by the line manager
- Other duties such as participation at Open Days, Exams Events, Seminars, Evening Receptions and Offsite Promotions

The ideal candidate should have:
- A graduate degree
- Excellent English and Vietnamese
- At least two years’ experience in a customer service/sales environment
- Experience managing team performance and coordinating staff rotas
- Experience preparing and interpreting sales and customer management reports
- Competent IT skills
- Excellent communication and customer relation skills
- Very good problem solving skills
- Experience working with Children

- Payband 5/H (From VND20,755,000 per month)
- Standard working hours of 37.5 hours and five days a week
- 21 days of Annual Leave per annum, 15 days public holidays (combination of Vietnam and UK public holidays)
- Comprehensive Medical Insurance package for you and your family members (eligible spouse and children only)
- Annual health check 
- Other benefits regulated in the TACOS
- Extensive training and development opportunities, both local and within the global network

The British Council offers an international working environment and growth prospects for the future as part of a rapidly expanding organisation.

Start Date: As soon as possible
Closing Date: 4 June 2018 (23:59 UK Time) 

For more information about the role and to apply, please visit our jobs portal through these links: 
- For Hanoi: https://tinyurl.com/VIE-173e
- For Ho Chi Minh City: https://tinyurl.com/VIE-176e 
(Please note that priority will be given to applicants who apply on our Jobs Portal)

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.

All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.