Sales and Customer Management Manager, Exams

- Establishing efficient and effective strategy, processes and procedures
- Customer Services and Telesales Team Management
- Managing Front of House (FOH) Finance
- Line managing the Customer Management and Telesales Executives
- Meeting and exceeding internal stakeholders’ expectations
- Providing reports on various aspects of customer management and telesales performance

The ideal candidate should have:
- Good written and verbal communication skills in English and Vietnamese (desirable for IELTS 6.5 or above)
- Degree in Business or Sales
- Proven experience in customer services and sales management roles
- Relevant experience in events/ market research and Comms/PR
- Team management
 

- Payband 6/G (From VND33,044,000 per month)
- Standard working hours of 37.5 hours and five days a week
- 24 days of Annual Leave per annum, 15 days public holidays (combination of Vietnam and UK public holidays)
- Comprehensive Medical Insurance package for you and your family members (eligible spouse and children only)
- Annual health check 
- Other benefits regulated in the TACOS
- Extensive training and development opportunities, both local and within the global network 

The British Council offers an international working environment and growth prospects for the future as part of a rapidly expanding organisation.

Start Date: As soon as possible
Closing Date: 1 Jun 2018 (23:59 UK Time) 

For more information about the role and to apply, please visit our jobs portal through this link: https://tinyurl.com/VIE-172e 
(Please note that priority will be given to applicants who apply on our Jobs Portal)

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.

All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.