Customer Service Executive

Scope of Work:

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, and provide information.

Responsibility:

• Performing day to day operational activities in customer service
• Giving excellent services to customers
• Receive and respond to all incoming inquiries by: phone, email, Facebook, chat, other as needed.
• Open for ideas and innovative solutions to enhance team productivities

• Additional training during the probation

Working time: shift work (3-4 night shifts/month, 10PM - 6AM), work any 6 days per week, off 5-6 days/month

• At least 6-month experiences in Customer Service in Call Center in Contact Center
• Good at English both written and spoken.
• Good communication skills and problem-solving skills
• Willing to work on the weekend, national holidays
• Willing to work under shifting mode (Night shift including, 3-4 days/month)
• Able to adapt to dynamic company culture and fast-paced working environment
• Able to work under pressure and in a large team

• Salary: 8.000.000 - 9.000.000 VND
  Bonus, reward on achieving non-revenue KPI (up to 2.5 million/month)
  Extensive coaching and training
  Annual health checkup
  Social insurance, annual leave, recompense (holidays, Tet, 13-month salary)
  Performance appraisals every year