Customer Service Officer

BASIC FUNCTIONS & RESPONSIBILITIES

• Counseling/ consulting/ selling English courses;
• Update & exploit database system for sale, customers’ needs analysis or other purpose upon required;
• Coordinate with MKT to organize public events (English Club, orientation, workshop);
• Marketing ideas (with Marketing Dept. and others related Dept.);
• New courses ideas and inputs, products features, after-sales services;
• Other tasks required by Line Manager.

PRINCIPLE DUTIES & RESPONSIBILITIES

• Public Sales
• Conduct effective selling LL’s products through telephone or face to face interaction tocustomers;
• Consult students (Adult/YL), 
• Be responsible for Admissions (Admissions Procedures/processes: Placement test, student registration/records, class situation, class register, student feedback, student database and reporting, etc.);Customer Service
• Maintain high quality of customer service towards Adult & Young-Learner students;
• Be in charge of dealing with relevant customer complaints, queries and requests for information from the start to the end of the process;
• Contact clients to update new courses and other programs related to Language Link Vietnam; 
• Coordinate with Academic staff/Material officer for teaching resources and other academic stuffs (class registers, report, certificate…);
• Follow up on after sales service e.g. birthday cards, parents meeting (for YL), homework book, complaints and feedbacks, etc.
• Answer all queries/supply information for external and internal telephone;

REQUIREMENTS:

• Experienced in Sales jobs is preferred- Proficiency in English Language (four skills).
• Willing to learn
• Clear communication skill

WORKING TIME:

• Normally 40 hours shift work a week, Mondays to Sundays, 8:00am to 9:30pm, timetabled by the immediate manager in consonance with the Academic requirements.
• Lunch break 12:00 - 1:30 pm.
• Outside work-hours required from time-to- time when tasks need to be completed on time.

REMUNERATION

• Monthly basic salary: 250-300 USD gross.
• Work performance and salary will be reviewed on yearly basis.
• Allowances & other benefit: as per company’s policy.

OTHER BENEFITS & OBLIGATIONS:

• Applied from probation: 
  • Accident Health insurance premium will be covered by the company;
  • Social, Health and Unemployment Insurances according to the Labour Law; 
  • Personal Income Tax (if any) will be the Employee’s responsibility; 
• Applied after successful probation:
  • Holiday: Public holidays plus sixteen (16) days for annual leave; 
  • Two free English courses at LLV per year, or one course for immediate family member (parent, sibling, spouse) per year; and free English training for children; 
  • Three paid sick leave days per year; 
  • Opportunities for career development at LLV.