Call Center Executive

Công ty TNHH Everest Education

Thương lượng

Hồ Chí Minh,

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ỨNG TUYỂN NGAY LƯU VIỆC LÀM

Mô tả công việc

Your primary responsibilities include: 

  • Qualify inquiries coming inbound via multiple channels (i.e. hotline calls, Facebook Messenger, website, etc.)
  • Convert potential customers from our databases using a script through calls, SMS, emails, Facebook Messenger, etc.
  • Respond to social media comments and answer questions
  • Support at activation events outside learning centers
  • Answer potential clients’ questions about E2 and our product offerings
  • Book placement tests and follow-up consultations with Program Consultant (PC) team
  • Be the necessary bridge between Marketing team and PC team on customer follow-up
  • Support with training other telemarketers when required
  • Communicate any problems, concerns or questions to supervisory staff
  • Communicate respectfully and politely with potential customers at all times
  • Maintain computer, telephone and other equipment

Yêu cầu công việc

These are the minimum requirements. We can't accept you in this role unless you meet them all:

  • Graduated from high school or higher;
  • Able to use English (emails and daily conversation);
  • Excellent phone manners and communication skills;
  • Good knowledge of the current markets (offline and online);
  • Computer literacy (Gmail, Google Spreadsheet, Excel);
  • Willingness and proactivity to learn new things.

Lương và phúc lợi

You get…

  • Possible pathway in 6-12 months to become a Program Consultant (PC / Sales) with Everest Education;
  • Performance-based compensation;
  • Company events: dinners, team lunches, etc.;
  • Substantial opportunity and training for career development;
  • Inclusive and welcoming onboarding experience: buddy program, initial training with direct supervisor and HR.

Hạn nộp hồ sơ

14/07/2021

Số lượng cần tuyển

3 Người

Cấp bậc

None

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